Support:
For support, here are 3 option to create:
Self-service: Create your own ticket here
In the field “System/ Application being impacted” select Video Channel (AP3449001)
Call: Customer Support at +468 553 81795
Email: Customer Support at cs.sodertalje@scania.com
Order Access:
There are 3 types of access:
- Default access role
- Review Editor role
- Full Editor role
Default access is given when signing in for the first time.
The access is added automatically.
As for Review Editor and Full Editor access, this is ordered in ScaniaNow. Below you will find the link to the order:
Scania Video Channel - Employee Center (service-now.com)
The following information must be added with the access request:
- What access do you need?
- Why do you need to have that access?
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Access roles: |
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Video Channel roles: |
Default access |
Review Editor |
Full Editor |
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Access internal material |
X |
X |
X |
|
Personal media space |
|
X |
X |
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Upload and edit content |
|
X |
X |
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Publish to a category/channel |
|
X |
X |
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Edit/validate existing subtitles |
|
X |
X |
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Assign channels to categories |
|
X |
X |
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Create channels |
|
X |
X |
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Order subtitles or translation of subtitles |
|
|
X |
*External users will only be able to access “Public” material with the default access.
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